| How can I download any ProSyst Products? |
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In
order to get ProSyst products for evaluation you have to submit a
download request here. This is the 'Download' page of the 'Products'
section on the ProSyst Developer Zone. If approved by ProSyst official
you will receive an email with download instructions.
Please note that first you have to register at ProSyst Developer (DZ).
Please, find 'Support and File Exchange' -> 'New Account'. After
filling the form in and clicking 'Register' you will be sent a confirmation
email right away.
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I have submitted a download request and nothing is happening. What should I do? |
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Now
you should receive an automated confirmation email with few questions
to which you are expected to answer. You might be asked some questions
for further clarification. After you provide us with information about
your project ProSyst
in most (but not all) cases allows download of the products for
evaluation purposes - a decision is taken and you will receive a
response from our staff within reasonable time, followed by an email
with download links and instructions.
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I got email with Download instructions but links do not work. |
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Well,
some mail clients are not able to open a secure link in some web
browsers. If this is your case try copying and pasting the link in your
browser.
If that does not solve it, just email us at support@prosyst.com.
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I have downloaded
all files as listed in the email, but get errors when try to install. |
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In
cases of failure when installing, please make sure you have unzipped
and placed ProSyst's Setup tool and the extracted key_files.zip
together with the .dat files in the same working directory.
And before all - make sure you have installed Java - JDK on your machine.
Although most of the products may run on variety of JVMs, during
installation process with the Setup Tool you should confine to Sun
JDK.
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I received email with download instructions
but now I am a bit confused - there are .dat files and .zip files. Do all
products follow the same installation procedure or every product is different?
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The
Setup Tool is used for installing all our products. And all they are
packed in .dat files. The only exceptions are the three mBS
extensions, but the zip files of them are just packing multiple .dat
files. So if you unzip them to have all .dat-s in the working directory
- the Setup process is the same.
You can now start the Setup Tool. As a GUI application run
startinstall.bat from the working directory or startinstall script for
Linux.
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May I install mBS Extensions in the same
destination folder as mBS Professional Edition (or Equinox Edition)? |
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Yes.
It is even recommended to do so. The extensions are intended to work on
top of a framework and that is why the Setup Tool you used for
installation suggests the mBS Professional Edition (or Equinox Edition)
folder by default.
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Are there
functional differences between the products given for evaluation and their
commercial versions? |
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No. There are no functional differences.
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How can I report a bug? |
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You can report a possible bug at any time in the Discussion Forums.
If you have a support contract we will create your own project with the DZ and
you will be able to report a bug by submitting a support request in the
Support Tracker.
Also, you can explore the Bugs database following the 'Bugs DB' link
from the starting page to check for any known bugs and their solutions.
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I could not find
an answer of my problem here. How to get help? |
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Should
you have any difficulties with our products we will gladly help you.
You could place technical support questions concerning installation and
configuration issues in the Discussion Forums
section and get help free of charge for 14 days after getting our
products for evaluation. In case you are interested in our Support
Services after this period, please, read the proposed Sample Support
Contract (link) and contact us to discuss the details. If you sign a
support Contract with ProSyst then the support requests are submitted
in the dedicated 'Support Tracker' in the 'Support and File Exchange'
section on the Developer Zone (DZ).
If you still cannot reach us - you can always get in touch with us at support@prosyst.com.
Please, also check out the FAQ section at http://dz.prosyst.com -> Products -> <product name> for some known issues.
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We have a support
agreement with ProSyst, but I do not know where to submit my questions. |
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You should use the 'Support & File Exchange' -> 'Support Tracker'.
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| How can I check
the number of support hours remaining for our Support agreement? Is there a
summary of consumed hours |
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Yes, there is. Currently it is available after a request at support@prosyst.com, but we are working on an automated way to provide this information online on our website.
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